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Start with the common causes — most of the time you'll be able to sort it out yourself.
You must enter the same email or mobile number you used at registration. Check for any extra spaces or incorrect digits.
If your password has uppercase letters, having Caps Lock on will prevent you from logging in. Turn off Caps Lock and try again.
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At least 8 characters, mixed types — not your date of birth or name.
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Especially on shared devices or public computers.
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Help Center Find a detailed guide to login issues in our Help Center.
Answers to two important questions about login and account security
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